Description
Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.
Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)
How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.
Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.
Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)
How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.
Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock
Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
REVIEWS
3.8
24,888 total
514,141
43,124
31,891
21,027
14,705
Garrick Oates
I'm giving it a 3 because it works in giving remote access to support staff. However, it's basically like giving full admin rights remotely to someone you don't know. Not only that, but they might ask you to login to your Samsung account and while they will say they're bound by customer privacy, the fact is, that tech is seeing you type in your password with you email address. So be damn sure it's a unique password to Samsung before you do anything like that.
RICK EMMERTSON
Wasted another hour with support. The usb will only charge the phone, can't transfer photos.
Naser Tavala
Iranian users don't have the proper support▪Android 6 đŸ”˜ Note 4
not for indian user... we have to call american costomer care to get 6 digits..thats not good..
ADDITIONAL INFORMATION
Updated
August 22, 2017
Installs
10,000,000 - 50,000,000
Current Version
1.5
Requires Android
2.2 and up
Permissions
Report
Flag as inappropriate
Offered By
Samsung Electronics Co., Ltd.
Developer
Visit website
Email smarttutor@samsung.com
Privacy Policy
129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16677, Rep. of KOREA
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Labels:
Smart Tutor for SAMSUNG Mobile
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